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Terms & Conditions

Returns and refunds

Goods may be returned for an exchange with a receipt within 14 days of purchase. Refunds are available for mail and internet customers only. Goods must be in unused, unwashed condition in original packaging. We ask that you choose carefully and check sizing before ordering. Please do not break open packaging that is non-resealable if you wish for an exchange or refund. Please choose sale items carefully as they are non refundable and non exchangable. With the exception of faulty goods we cannot refund postage and packaging. We are unable to replace or refund items damaged through improper laundering, so please follow our washing instructions carefully. We pride ourselves on personal service and quality and aim to make our customers happy, if you have any queries or need help please let us know.

Our guarantee

We deliver products of the highest quality which should arrive in excellent condition and wear well. If for any reason there appears to be something wrong with your product or discover the item is faulty within 30 days of purchase, please contact us immediately so the problem can be resolved.

Privacy policy

We respect your privacy. Rata & Ruby does not sell or distribute customer contact information unless otherwise required as a matter of law. In accordance with the Privacy Act 1993, you have the right to access, and to request correction or removal of any of your personal information. If you have any concerns about your privacy, please feel free to contact us.

Security

Secure SSL encryption. The information you provide on this website is encrypted and sent to us securely. Credit cards are processed manually in our store and your card information is promptly deleted from our system as an extra security precaution.
We take security and credit card fraud seriously and do monitor credit card fraud with our merchant bank before processing payments.

Colours

We have made every effort to display as accurately as possible the colours of our products on this website. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be 100% accurate.

Prices

All prices are in New Zealand Dollars, include Goods and Services Tax (G.S.T) and are exclusive of postal charges.

Copyright

You are permitted to view copy and print from this website for your personal use only. The copyright including all material in this website, including text, images, graphics, arrangement and encompassing design of this website belongs to Rata & Ruby, unless it is otherwise stated. We do not permit reproduction, adaption, or the use of this website incorporated/or linked in any other work without the written consent of Rata & Ruby.

Delivery within New Zealand

Delivery in New Zealand is usually within 5 working days of receipt of order and payment. Delivery times quoted are subject to product availability. We will advise you if an order is to be delayed.

New Zealand

1–3 items: $6.50
4+ items: $10.00
*Rural Delivery: $9.00 (RD address) * We will manually amend the postage if your address is Rural to your order.

We use Fastways & Courierpost courier tickets and bags which can be tracked and traced. When placing your order please use an effective delivery address (not P.O. Box unless arranged). Rata & Ruby does not accept responsibilty for delivered parcels that go missing after delivery.

Delivery of International orders

We are happy to receive international orders. We realise we offer benefits of a unique range and an economical NZ dollar.

Australia

1-3 items: $9.00
4+ items: $15.95

Rest of the world

$16.00 Minimum

You will recieve an email confirmation once your order has been recieved, and again when it has been dispatched. Please ensure you give us a valid and frequently accessed email address. If you do not receive an email reply within 24 hours, please ensure you have checked your junk mail folder. All orders are sent by International Air (5-15 working days). Any additional taxes or duties that are incurred within the recipients country are the responsibility of the buyer/recipient. Orders over NZD $250 (once GST has been been excluded) will be charged an additional $15 on top of the postage charge. This is for Track and Trace/Insurance.

Sizes

The sizes relate to the height of the child in centimetres.

Gift Vouchers

Gift Vouchers are a great idea for sharing the Rata & Ruby love with someone special. We have personalised Gift Vouchers available from a $20 value. Simply click on the Gift Voucher option in the menu and type in the amount you wish to be sent. We can send these directly to the giftee with a note from you too in the post or via e-mail.

Payment

We accept Visa and Mastercard payments through our secure webstore and also over the phone. We also accept direct bank deposits/internet banking (NZ customers only). Please contact us for our bank details if you would like to pay via direct bank deposit/internet banking – this is also e-mailed to you on purchase.

Mail Order and Wholesale

Monday to Friday: 9am – 5pm

Call us

For general enquiries: +64 9 825 0482

By mail

Rata & Ruby
11 Bankart Street
Raglan 3225
New Zealand

Wholesale Enquiries

For general wholesale enquiries please email: info@rataandruby.co.nz